The old ID had some balance, but the new ID is zero.

 For this case Please send an email to 

to : isw.durgapur@utiitsl.com

Subject: Issue with EKYC PSA ID Conversion Resulting in Zero Balance

Dear Sir,

I hope this letter finds you well. I am writing to bring to your attention an issue I have encountered with the recent conversion of my EKYC PSA ID: FENNXXX0256 (Write here Your ID) . Prior to the conversion, my account showed a balance. However, after the conversion process, I was surprised to find that my ID is now reflecting a zero balance.

I understand that the conversion process is aimed at improving efficiency and enhancing user experience, but this unexpected outcome has left me concerned and confused. As a valued user of your services, I rely on the accuracy and reliability of my account information.

I kindly request your assistance in investigating and resolving this matter promptly. It is crucial for me to have accurate and up-to-date information about my account balance, and I trust that your team will be able to address this issue effectively.

Please find the relevant details of my account and the EKYC PSA ID conversion process attached to this letter. I am hopeful that with your expertise, we can rectify this situation and restore the correct balance to my account.

I appreciate your prompt attention to this matter and look forward to a swift resolution. If you require any further information or clarification from my end, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address].

OLD PSA ID:XXXX

NEW EKYS PSA ID: XXXX

Thank you for your understanding and cooperation.

Sincerely,

[Your Name]